Prior to the oral procedure, offer to the patient to have a conversation before starting any dental work.

If space allows, have a regular chair in the treatment room for the client to sit in during that conversation.

If there is no space – ask the patient if they would prefer to have the conversation while standing or if they are comfortable sitting in the treatment chair.

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Present a summary of the treatment

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Have some flexibility. Ask if there is anything that the patient needs to be looked at. If it takes precedence, adapt your treatment plan.

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Discuss the preferred pace for the procedure i.e. doing everything in one appointment or multiple appointments

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Allow the patient to ask questions

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Develop a simple non verbal communication code with the patient. For example: Are you good? Thumb up. If the treatment needs to stop raise the left hand.

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Let the patient know there will also be time available to ask questions afterwards.

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