The reception team is the point of entry of the clinic. It is best practice for them to greet the patient as soon as they get in.

Being acknowledged decreases the opportunity for the anxiety to increase.

The patient experience starts with their first contact with the dental clinic. The reception team plays an important role in starting the new relationship on the right foot.

It would be helpful to offer a new patient the opportunity to have the intake form sent to them ahead of time.

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That would give them time to fill it out prior to their first appointment at the clinic.

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That would free their attention to be able to take in the new environment.

It is helpful for people to not have to wait too long in the waiting room.

It decreases the opportunity for the anxiety to increase. It is helpful for the patient to be brought into the operatory on time.

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 This website is a collaborative project that is currently in BETA and will evolve over time. We request input from the public and practitioners about how this site can be improved. If you have feedback, suggestions, or extra tools that you think would be of value, please take a moment to send us a note. Your opinion and experience matters, and will help us shape this into a valuable resource for both practitioners and the public.