The importance of your Reception team
Ask the patient which part of their body is feeling supported by the chair.
Give them a drop down menu to help them locate that area.
Ask them what the sensation is. Give them a drop down menu to help them identify the sensation. And invite them to notice that sensation.
The questions to ask:
“Which part of your body is feeling supported by the chair right now?
- Your feet?
- Your bum?
- Your back?
And what’s the sensation there?
- Is it sinking?
- Being held?
- Warm?
And then ask them:
Would it be ok to notice that?”
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